📜 Terms & Policies
1. Privacy Policy
At Ayurneeds, we take your data privacy seriously.
- Prescription Data: Images uploaded are processed by AI solely for extraction purposes and are stored securely. We do not share medical history with third parties.
- Phone Numbers: Used only for order updates via WhatsApp/SMS.
- Payment Data: We do not store UPI pins or banking passwords. All payments are verified via Transaction IDs (UTR).
2. Terms & Conditions
By using this website, you agree to the following:
- Valid Prescription: You confirm that the prescription uploaded is genuine and issued by a registered medical practitioner.
- AI Disclaimer: Our AI system assists in reading prescriptions but the final verification is done by a certified pharmacist before dispatch.
- Misuse: Uploading fake or forged prescriptions will lead to an immediate ban.
3. Return & Refund Policy
Due to health and safety regulations, medicines typically cannot be returned. However:
- Damaged/Wrong Items: If you receive a damaged or incorrect medicine, please contact us within 24 hours for a full replacement or refund.
- Cancellations: Orders can be cancelled only before they are "Out for Delivery".
- Refund Process: Refunds for cancelled orders are processed via UPI within 2-3 business days.
4. Shipping Policy
We currently serve the Shivamogga region.
- Standard Delivery: Delivered within 24 hours of order confirmation.
- Express Delivery: Available for urgent prescriptions (delivered within 4 hours).
- Charges: Free delivery on orders above ₹500. A flat fee of ₹40 applies otherwise.
For legal queries, contact us at: mphytolinks@gmail.com
